FAQ: FREQUENTLY ASKED QUESTIONS
Electric Vehicles
There are two ways for home charging:
|
- Through INFINITY app (BMW Egypt charging partner).
- Normally, INFINITY stations are found in most of the gas stations all around Cairo and travel roads.
The customers needs to ensure having 3-phase power supply at his home, then INFINITY (BMW Egypt charging partner) takes care of the installation process.
The charging durations are provided in the brochures of electric cars.
The charging durations are provided in the brochures of electric cars.
The charging durations are provided in the brochures of electric cars.
It is done automatically if the navigation is active and the route includes a charging station OR it can be done manually via the iDrive
Well enough like the normal petrol cars, may be the customer will need a 30 minute stop for charging with a DC charger (fast charger) to continue the journey. Anyways, travelling with a petrol cars will require a stop too to add fuel.
The range of each car as well as battery capacity are provided in the specification sheet/Brochure of each model.
All of BMWi vehicles have 8 years/160,000 km of warranty.
BMW uses very advanced sustainable production processes to produce such high-voltage batteries.
Basic equipment
Yes.
Through the Aftersales.
No, by law it is not allowed in Egypt.
This particular question will require demonstration by a sales consultant or a genius on an actual vehicle. Please visit your nearest showroom.
It is worth mentioning that, it doesn't work while the vehicle is moving and it works with android phones only.
Apple CarPlay
Yes.
It depends on the phone software version and what applications Apple provides for usage with the CarPlay. This depends 100% on the phone.
Yes.
Wheels & Tyres
Via the call center.
Less rolling resistance and some models like the i7 have sound proofing (on the front wheels only)
Yes, if changed to a size that is not recommended by BMW or different from what comes with the car.
It is recommended to change tires through Aftersales, as we provide the tires recommended by BMW.
It is recommended to change tires through Aftersales, as we provide the tires recommended by BMW.
The correct tire pressure is provided on a sticker on the lower part of the B-pillar on the driver side
It informs the customer with live tire pressure in each wheel, which is more safe in case a tire is damaged or leaking.
Trade in
Yes. Please, click on Premium Selection on the website home page.
Warranty
BMW genuine parts come with a 24-month warranty, starting from the installation date by a BMW or MINI authorized dealer. This warranty covers defects in materials.
Refund payment
Yes, it is fully refundable.
Suspension
BMW standard suspension: it is the default mechanical suspension of BMW cars normally comfortable. M Sport suspension: mechanical suspension as well, it comes with stiffer springs and sport settings for the dampers and mostly lowering of the ride height to further enhance the sport driving dynamics. Adaptive suspension: also known as “EDC” - Electronic Damper Control - which is an adjustable shock absorber system that varies the damping between comfort and sporty automatically based on the driving & road conditions or the selected driving mode.
iDrive
Speed, route view, calls and media.
Speed, map view, calls and media, and driver assistance if exists.
BMW Service
The Scope of Service Inclusive package 3/60,000 Km whichever comes first as follows :
1- Service standard scope.
2- Engine oil service.
3- One time engine oil top-up in 12,000 km interval.
4- Vehicle Inspection.
5- Service engine intake air filters.
6- Microfilter service.
7- Replacement of remote battery.
8- Brake fluid service.
9- Spark plug service.
10- Wipe/wash system washer fluid top-up.
11- Service vehicle check.
12- Labor fees for above mentioned are included in Service.
Intelligent Personal Assistant
From iDrive settings.
No, only formal languages either English or Arabic.